- From openclassrooms.com
Resolve Conflicts at Work
Course
en
English
8 h
This content is rated 0 out of 5
- Self-paced
- Free Access
- Fee-based Certificate
- 3 Sequences
- Introductive Level
Course details
Syllabus
Part 1 - Analyze an emerging conflict
1. Get the most out of this course
2. Spot early warning signs
3. Determine the causes of a conflict
4. Track risk factors
Quiz: Analyze an emerging conflict
Part 2 - Develop the soft skills needed to resolve conflicts
1. Learn to manage your emotions
2. Develop your empathy and assertiveness
3. Use active listening and positive communication
Quiz: Develop the soft skills needed to resolve conflicts
Part 3 - Apply conflict resolution techniques
1. Map the conflict
2. Lead a conflict resolution session using the DESC technique
3. Overcome classic obstacles
4. Create the right conditions to foster long-term cooperation
Quiz: Plan the steps to resolve a conflict
Certificate
Prerequisite
None, this course is open to all.
Instructors
Christine Ravat-Farenc
Professeure et multi-entrepreneure - Teacher and entrepreneur
Editor
OpenClassrooms (formerly Le site du Zéro or SdZ) is a website that offers courses about computer science and entrepreneurship. Online courses can be made both by site staff, professors of universities or colleges partner as by its members.
Today, courses are available in several formats: MOOC (Massive Open Online Course), web text, e-book, book and video. The company delivers certifications for certain courses, including one recognized by the state in partnership with IESA multimedia.
Platform
OpenClassrooms (formerly Le site du Zéro or SdZ) is a website that offers courses about computer science and entrepreneurship. Online courses can be made both by site staff, professors of universities or colleges partner as by its members.
Today, courses are available in several formats: MOOC (Massive Open Online Course), web text, e-book, book and video. The company delivers certifications for certain courses, including one recognized by the state in partnership with IESA multimedia.
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