Resolve Conflicts at Work

Name: Resolve Conflicts at Work
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Author: OpenClassrooms

课程

英语

8 时

来源

来自openclassrooms.com

状况

自定进度
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3 序列
等级介绍

Their employees are learning daily with

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课程详情

教学大纲

Part 1 - Analyze an emerging conflict
1. Get the most out of this course
2. Spot early warning signs
3. Determine the causes of a conflict
4. Track risk factors
Quiz: Analyze an emerging conflict

Part 2 - Develop the soft skills needed to resolve conflicts
1. Learn to manage your emotions
2. Develop your empathy and assertiveness
3. Use active listening and positive communication
Quiz: Develop the soft skills needed to resolve conflicts

Part 3 - Apply conflict resolution techniques
1. Map the conflict
2. Lead a conflict resolution session using the DESC technique
3. Overcome classic obstacles
4. Create the right conditions to foster long-term cooperation
Quiz: Plan the steps to resolve a conflict

Certificate

先决条件

None, this course is open to all.

讲师

Christine Ravat-Farenc
Professeure et multi-entrepreneure - Teacher and entrepreneur

编辑

OpenClassrooms （原名 le Site du Zéro 或 SdZ）是一个提供计算机、科学和创业课程的网站。

在线课程可以由该网站的团队、合作大学或大学校的教授或 OpenClassrooms 成员自己教授。

目前，课程有多种形式：MOOC（大规模在线开放课程）、网络文本、电子书、书籍和视频。公司为某些课程颁发证书，包括与 IESA Multimedia 合作颁发的国家承认的证书。

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