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关于内容

In this course you will learn about the importance of quality in healthcare and how you can contribute by implementing a quality improvement (QI) project to improve processes of care and patient outcomes. You will learn about powerful tools to add to your QI ‘toolbox’ during short lectures and reflective exercises. You will apply these tools to the implementation of a QI project in your own practice setting or an area of personal improvement. At the completion of the course, you will have a storyboard that captures your QI project success to share with others. The QI project will be considered within the context of interprofessional teams and from a systems perspective. The objective of this course is to empower you, the working healthcare professional, to improve your knowledge and skills in the science of quality improvement so that you can take action in your own clinical setting to improve the quality of care for your patients and their families.

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课程大纲

The 5-week course provides healthcare professionals across the world with the basic knowledge and skills to improve the quality and safety of health care using process improvement methods.  Quality and safety in healthcare is an international priority.  In the United States, it is a driver for change that is mandated by regulation, accreditation and reimbursement. Therefore it is essential to educate all healthcare professionals, faculty and students about contemporary approaches to improve quality and safety, supporting the goal to move quality improvement out of the ‘quality department’ and into the ‘hands of the professionals who deliver care.

This is an interprofessional course. The audience for the course includes front-line healthcare professionals, faculty and students in health professions schools, and other interested individuals. It is most relevant for nurses, physicians, pharmacists, social workers, therapists, dietitians, and healthcare administrators. An interdisciplinary framework is used that includes both theory and experiential components. The emphasis is on acquiring competence in quality improvement methods and teamwork and collaboration. The course will transform healthcare professionals to not only ‘do their work, but also to ‘improve their work.

Upon completion of the course, learners will be able to apply methods of continuous quality improvement to:

  • Define quality and safety problems in the healthcare system;
  • Assess organizational contextual factors and benchmarks of best practices in quality and safety;and
  • Design, implement, and evaluate tests of change to improve healthcare systems.

Learners will integrate the principles of interprofessional teamwork as an essential feature of the improvement process.

For each of five weeks there are two 1-hour didactic modules with active learning that include:

  • Videos of core learning content (see syllabus outline);
  • Lessons learned from the field that include stories from healthcare professionals;
  • Active interaction using assignments and case studies; 
  • Reflective exercises on the discussion board to apply the learning to the participants’ work settings; and 
  • Required readings in advance of each module.

Evaluation consists of achievement of learner competencies that are assessed with:

  • Pre and post course evaluation for QI knowledge, attitudes, systems thinking and pre and post module evaluation of self-efficacy;
  • Quiz after each module; and
  • Learner evaluation of the course.
Continuous Quality Improvement in Action

Through case study analysis and individual clinically based projects, participants will experience and reflect on the dimensions of improvement:

  • Explain the system of care; 
  • Identify factors related to psychology of change;
  • Differentiate the types of variation (common and special) present in a process; and
  • Describe one Plan-Do-Study-Act cycle.
Interdisciplinary Team Work

Through work within teams within the clinical setting, participants will:

  • Describe why and how disciplines, each representing a body of scientific knowledge, must work together to achieve continual improvement of health care;
  • Demonstrate an appreciation for various health disciplines and a realization that improvement will occur by cooperative problem solving;
  • Analyze the contributions of each discipline to the group project; 
  • Identify ways to improve collaborative efforts; and
  • Demonstrate the ability to give and receive constructive feedback.

The course is divided into modules addressing:

Week #       Module #                                                     Content

1                         1              Overview of Healthcare Quality Improvement

                           2              Evidence for Improvement, Literature, Internet and More

2                         3              Interprofessional Teams for Improvement Work

                           4              Knowledge of Systems

3                         5              Targeting Your Aim from Global to Specific

                           6              Measuring for Improvement

4                         7              Data Variation and Control Charts

                           8              The Human Side of QI: Psychology of Change

5                         9              Pilot, Implement & Spread Change: The Model for                                                          Improvement 

                          10             Putting it All Together: Facilitating & Leading Change


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教师

Mary A. Dolansky, PhD, RN
Associate Professor, Frances Payne Bolton School of Nursing; Director, QSEN Institute; VA Quality Senior Nurse Fellow, Louis Stokes Cleveland VA

Shirley Moore, PhD, RN, FAAN
Edward J. and Louise Mellen Professor of Nursing and Associate Dean of Research
Frances Payne Bolton School of Nursing

Mamta K Singh, MD, MS
Physician Director of the Center of Excellence in Primary Care Education, Louis Stokes Cleveland VA; Associate Professor of Medicine, School of Medicine

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内容设计师

Case Western Reserve University
Case Western Reserve is a leading national research university located in Cleveland, Ohio. Through its seven schools and college, Case Western Reserve offers top-10 programs in health law, organizational behavior and social work and top-25 programs in biomedical engineering, international law, medicine and nursing. More than 4,000 undergraduate and nearly 6,000 graduate and professional students are enrolled at CWRU, representing all 50 states and more than 90 countries.
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平台

Coursera

Coursera是一家数字公司,提供由位于加利福尼亚州山景城的计算机教师Andrew Ng和达芙妮科勒斯坦福大学创建的大型开放式在线课程。

Coursera与顶尖大学和组织合作,在线提供一些课程,并提供许多科目的课程,包括:物理,工程,人文,医学,生物学,社会科学,数学,商业,计算机科学,数字营销,数据科学 和其他科目。

评论
3.3 /5 平均值
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3.3/5
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最佳评论

The course itself is good, You learn a lot and very practical, Recommend to anyone trying to enhance their QI knowledge and trying to initiate QI initiative/project. However not many people enrolled at the time makes difficult for getting assignments graded on time and you are at the mercy of other students hopefully reviewing multiple students to hopefully review your classwork. May require multiple attempts at different class sessions to be able to get all assignment graded and earn certificate. As I struggled to get my assignments graded by others, I reviewed other students assignments I noticed many students on the same predicament.

发布于 2017年5月7日
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发表于 2017年5月7日
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The course itself is good, You learn a lot and very practical, Recommend to anyone trying to enhance their QI knowledge and trying to initiate QI initiative/project. However not many people enrolled at the time makes difficult for getting assignments graded on time and you are at the mercy of other students hopefully reviewing multiple students to hopefully review your classwork. May require multiple attempts at different class sessions to be able to get all assignment graded and earn certificate. As I struggled to get my assignments graded by others, I reviewed other students assignments I noticed many students on the same predicament.

发表于 2017年3月20日
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Course itself is a 4 star, pretty good. The service from Coursera a one star. An assignment was submitted by the deadline but was never reviewed. Course closed and they say I have to enroll in the next course. What a huge pain. Wont take Coursera classes again for certificate.

发表于 2017年3月16日
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Since I started this course it has helped me to change my thinking and the way I am trying to find the solution to improve the working enviroment of my working place and the people I am working with.I can rate this a a successfull course for any one.what I missed from this course is the interaction between the lecturer and the people who are learning the course.W e have missed the taste of coaching.Thank youGabriel Paul KissimaKaratu,Arusha, Tanzania

发表于 2016年11月14日
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I have thoroughly enjoyed this course and feel it's content was very relevant. However, it felt outdated in some respects and at times a little hard to follow. But, well worthwhile for anyone in Healthcare!