Demand management: Breaking down today’s commercial silos
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assignment 等级:入门
chat_bubble_outline 语言 : 英语
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他们选择Edflex来发展业务技能。

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The biggest challenge facing the hospitality industry over the next 5 years is the lack of integration between the key commercial disciplines of sales, revenue, distribution and finance and the negative impact this will continue to have on delivering asset value and maximum profitability. This course, spread over 4 key modules: Asset Management Demand Generation Digital Marketing Demand Optimisation aims to break down these commercial silos and reveal the journey from long-term asset development through to short-term profit tactics and how commercial teams can align themselves throughout the organisation. Created by SnapShot, this course is hosted by a group of experienced Industry guest lecturers in their fields of expertise and includes an ideal mix of accessible theory and practical exercises and simulations. SnapShot is a Hotel Demand Management company that specializes in helping hotels aggregate and use their data. We provide useful tools as well as innovative education and coaching services to empower hotels to take informed decisions in managing their demand to increase profits.

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课程大纲

WEEK 1

Asset Management
After a short introduction and definition of asset management, this module will explore the relationship between what we call the "Asset management triangle" actors. We will then walk through the different milestones of a hotel project, from start to finish, from initial plan to exit. 

WEEK 2

Demand Generation
In this module, you will understand what demand generation means, and explore the key factors that ensure that you can achieve your goals in terms of the hotel's positioning in the market place, the profitability of the operation and its long term valuation. 

WEEK 3

Online Marketing
Marketing is about making something known, desired and bought by the right public. While this hasn't changed, the means to achieve it has changed exponentially over the last two decades. As the customer searches for and finds your hotel, you will have to deal with the costs of distribution and how to sell through the most profitable channels to keep a healthy bottom line, while ensuring adequate visibility and top line.

WEEK 4

Revenue Management
In this module, we will look at what problems Revenue Management was invented to help hotels and other similar business overcome. Then we will go through each of the critical six steps of the Revenue Management Cycle answering such questions along the way as: Where do I get the data I need from? What do I do with the data once I have it? How can I predict what is going to happen in the future? What kind of forecasting method can I use? What decisions do I need to make to get the most revenue and profit?

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教师

Alex Slors
Independent Hotel Asset Manager & Development Consultant
Asset Management

Brendan May
COO Livabout

Peter O'Connor
Professor of information systems, Director of the MBA in Hospitality Management
Information systems

Martin Soler
Independent Marketing Consultant

Lennert De Jong
Commercial Director
Citizen Hotels

David Turnbull
Co-Founder and CCO
SnapShot

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内容设计师

ESSEC Business School

Institution académique d’excellence créée en 1907, ESSEC BUSINESS SCHOOL s’est, tout au long de son histoire, illustrée par son esprit pionnier, partagé par la communauté de ses 46 000 diplômés.

Aujourd’hui, l’ESSEC propose à Cergy-Pontoise, Paris-La Défense et Singapour une large gamme de programmes, en formation initiale et continue, irrigués par une recherche de pointe.
Marquée par une profonde tradition humaniste, l’ESSEC a fait du lien entre vie économique et société un enjeu fondamental de la formation de managers responsables. Par là-même, l’ESSEC affirme la nécessité de mettre l’innovation, le savoir et la création de valeur au service de l’intérêt général."

Nous sommes dans un monde en pleine mutation, économique, sociale, culturelle : nos étudiants doivent développer leur sens de l’adaptation, surtout leur créativité, et la place du numérique est un sujet majeur.

L’étudiant adapté aux besoins économiques de demain est quelqu’un qui tient les deux bouts de la chaîne entre d’une part, une très forte compétence sur le plan des humanités modernes – les humanités classiques plus les humanités numériques – et d’autre part, un professionnalisme incluant la compétence numérique. Sans oublier la technicité réelle que donne l’expérience ESSEC telle que nous sommes en train de la revitaliser grâce au plan stratégique.

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平台

Coursera

Coursera是一家数字公司,提供由位于加利福尼亚州山景城的计算机教师Andrew Ng和达芙妮科勒斯坦福大学创建的大型开放式在线课程。

Coursera与顶尖大学和组织合作,在线提供一些课程,并提供许多科目的课程,包括:物理,工程,人文,医学,生物学,社会科学,数学,商业,计算机科学,数字营销,数据科学 和其他科目。

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