Business Process Management: an Introduction to Process Thinking

See the world through a business process management lens

Every organisation runs a large number of business processes. This free online short course begins by posing the question: “How can we leverage knowledge of business processes to improve organisational performance in this complex, changing world?”

Week 1: “What?” and “Why?”

In Week 1 we will introduce business process management and process thinking through a real-world case study and answer the question about the “What?” and “Why?” of business process management.

Week 2: Process identification, modelling and analysis

In Week 2 we will look at the BPM lifecycle in more depth. You will become skilled in looking at business operations through a business process lens. In particular, we will focus on the first three phases of the lifecycle: identification, discovery (with a focus on modelling) and analysis.

Week 3: Process redesign, automation, monitoring and controlling

In Week 3 you will continue to elaborate on the idea of value-driven thinking as you learn about the next phases in the lifecycle: redesign, implementation (with a focus on automation), and monitoring and controlling.