With plenty of examples and a natural charm, Heen delivers a talk that will change the way you think about feedback. Most of us have a love-hate relationship with feedback, but Sheila Heen thinks we can learn to embrace it for the valuable tool it is. If we handle it right, we can use it to enhance our performance and strengthen our most important relationships.
I learned a good way to elicit feedback from the coaches I support. Asking “What’s one thing I’m doing, or failing to do, that you think will make an improvement?”
A really good tool that helps us to see feedback from a more positive and powerful way, makes us see the importance of transmitting accurate feedback and learn from it.