Conflict Resolution Skills

Name: Conflict Resolution Skills
Rating: 4.2 (33 reviews)
Author: University of California, Irvine

Archived

МООК

Английский

Subtitles available

9 h

(33 reviews33)

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Source

From www.coursera.org

Conditions

Self-paced
Free Access
Fee-based Certificate

More info

3 Sequences
Introductive Level
Субтитры доступны на Vietnamese, Spanish

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Course details

Syllabus

Week 1 - Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
Week 1 - Active Listening Skills
In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.
Week 2 - Communication Problems and Skills
In this module we will discuss one of the approaches to conflict discussed in the previous module, the Collaborative Solution. Specifically, we will focus on how to get to the facts and how to set the collaborative stage.
Week 3 - Usable Plan
In this module we will define "position" and "interest," as they pertain to conflict resolution. In doing so we will underscore the importance of moving from position to interest. Furthermore, we will examine how to create an action plan with the end goal of ...
Week 3 - Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.

Prerequisite

None.

Instructors

Najla DeBow
Instructor
University of California, Irvine Extension

Editor

L'université de Californie à Irvine (University of California, Irvine ; communément appelée UC Irvine) est un campus de l'université de Californie fondé en 1965, situé à Irvine.

Au centre du comté d'Orange, UC Irvine dessert les cinq régions les plus peuplées des États-Unis.

Platform

Coursera - это цифровая компания, предлагающая массовые открытые онлайн-курсы, основанные учителями компьютеров Эндрю Нгом и Стэнфордским университетом Дафни Коллер, расположенные в Маунтин-Вью, штат Калифорния.

Coursera работает с ведущими университетами и организациями, чтобы сделать некоторые из своих курсов доступными в Интернете, и предлагает курсы по многим предметам, включая: физику, инженерию, гуманитарные науки, медицину, биологию, социальные науки, математику, бизнес, информатику, цифровой маркетинг, науку о данных и другие предметы.