How Customer Service Trends Are Changing in 2019: Highlights from the New State of Service Report
assignment Уровень : Начальный
chat_bubble_outline Язык: английский
date_range Опубликован 19 марта 2019 г.
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timer 6min de lecture


Great products are powerful building blocks for any successful business. But these days, even the best products can’t satisfy customers on their own. The Fourth Industrial Revolution has redefined customers’ expectations to the point that 80% of them now consider their experience with a company to be as important as its products. The implications on the world of customer service is unprecedented.

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