- De www.futurelearn.com
Business Process Management: an Introduction to Process Thinking
- 3 sequências
- Introductive Level
- Começa em 26 novembro 2017
- Termina em 24 dezembro 2017
Detalhes do curso
Programa de Estudos
See the world through a business process management lens
Every organisation runs a large number of business processes. This free online short course begins by posing the question: “How can we leverage knowledge of business processes to improve organisational performance in this complex, changing world?”
Week 1: “What?” and “Why?”
In Week 1 we will introduce business process management and process thinking through a real-world case study and answer the question about the “What?” and “Why?” of business process management.
Week 2: Process identification, modelling and analysis
In Week 2 we will look at the BPM lifecycle in more depth. You will become skilled in looking at business operations through a business process lens. In particular, we will focus on the first three phases of the lifecycle: identification, discovery (with a focus on modelling) and analysis.
Week 3: Process redesign, automation, monitoring and controlling
In Week 3 you will continue to elaborate on the idea of value-driven thinking as you learn about the next phases in the lifecycle: redesign, implementation (with a focus on automation), and monitoring and controlling.
Pré-requisito
Instrutores
- Marcello La Rosa
- Marlon Dumas
- Jan Mendling
- Hajo Reijers
Editor
L’université de technologie du Queensland (en anglais, Queensland University of Technology, acronyme, QUT) est une université australienne, basée à Brisbane, au Queensland. L'université possède 47 229 étudiants, dont presque 7 982 sont étudiants internationaux. Presque 13 000 salariés y travaillent et son budget annuel dépasse AU$900 million.
Plataforma
FutureLearn est une plate-forme d'apprentissage proposant des formations en ligne ouvertes à tous (MOOC)
Fondée en Décembre 2012, la société est entièrement détenue par l'Open University à Milton Keynes, en Angleterre.
Elle est la 1ère plateforme offrant des MOOC au Royaume-Uni, avec à son actif plus d'une cinquantaine d'universités partenaires provenant du Royaume Uni mais aussi du reste du monde.
FutureLearn se différencie également par des partenariats avec des entités non-universitaires comme le British Museum, le British Council, la British Library et la national Film and Television School.