Sobre o conteúdo
Facing an unpleasant confrontation with a client or co-worker? Here's how to make it constructive rather than destructive.
What the heck this is so awesome I really this kind of stuff on my list to read wuhoo
Been there. Done that. It works.
constructive rather than destructive
I like the approach about apologies I find I am always apologizing for someone else's mistakes its good to know I shouldn't have to apologize for someone else