Sobre o conteúdo
"The customer service industry requires employees to have a number of soft—or interpersonal—skills. Whether you interact with customers in person, on the phone, or via email or online chat, it's important that..."
this is what i really need ♥
very helpful and meaningful
i like the visual aid at the beginning and each of the points had examples to make it easier to understand on how to apply the knowledge
Thank you for the information. <3
this source is so informative to a person like me who just started in bpo industry