done_all 3 ressources requises
timer 1 heure de formation
create_new_folder 2 ressources complémentaires
chat_bubble_outline Anglais

Résumé de la compétence

The techniques to develop good active listening skills

In the part of the course, you will learn how to: use active listening techniques, correctly interpret an incoming message, and ask thoughtful questions to achieve maximum effectiveness in communication.