Types of Conflict
list 5 séquences
assignment Niveau : Introductif
label Management et Ressources humaines
chat_bubble_outline Langue : Anglais
card_giftcard 9 points
3.8 /5
Avis de la communauté
26 avis

Les infos clés

credit_card Formation gratuite
verified_user Certification gratuite
timer 15 heures de cours

En résumé

Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.

This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video quiz questions to test their understanding. To further their mastery of the content students will also be asked to complete two peer reviewed assignments.

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Le programme

WEEK 1 : Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey. 

WEEK 2 : Different Types of Conflict
In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict.  

WEEK 3 : Positive Aspects of Conflict
In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict. 

WEEK 4 : Positive Ways of Dealing with Conflict
In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance.  

WEEK 5 : Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.  

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Les intervenants

Najla DeBow, Instructor
University of California, Irvine Extension

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Le concepteur

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
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La plateforme

Coursera est une entreprise numérique proposant des formation en ligne ouverte à tous fondée par les professeurs d'informatique Andrew Ng et Daphne Koller de l'université Stanford, située à Mountain View, Californie.

Ce qui la différencie le plus des autres plateformes MOOC, c'est qu'elle travaille qu'avec les meilleures universités et organisations mondiales et diffuse leurs contenus sur le web.

Avis de la communauté
3.8 /5 Moyenne
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3.8/5
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3.8/5
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3.8/5
Le meilleur avis

This series of courses have been invaluable to me in my work! I work with elderly, and if you have ever done this, you know they are argumentative, unsatisfied, most are sickly, and there is constant confusion and conflict going on!! This has helped me learn how to deal with their many, many complaints and arguments.

le 3 février 2018
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Contenu
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Plateforme
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Animation
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le 3 février 2018

This series of courses have been invaluable to me in my work! I work with elderly, and if you have ever done this, you know they are argumentative, unsatisfied, most are sickly, and there is constant confusion and conflict going on!! This has helped me learn how to deal with their many, many complaints and arguments.

le 22 décembre 2017

Very poorly presented. You can hear pages turning and sometimes see presenter read the texts. Since there obviously is a script, it could at least be made available.

le 1 décembre 2017

Excellent course and very beneficiary to all type of people to solve self conflicts, work conflicts and many others. I advice to enroll

le 9 octobre 2017

I found the content of this course not very useful in real life application. It is mainly theory based and the content is very high level, without entering into details that can actually be useful in a real context. I found particularly relevant the case studies where the experts were interviewed as they provided real life examples, but for the rest I think it's knowledge that can easily be acquired reading a book on conflict resolution on a very basic level. I also appreciated the peer reviewed assignments but again, found them too superficial.