The 5-week course provides healthcare professionals across the world with the basic knowledge and skills to improve the quality and safety of health care using process improvement methods. Quality and safety in healthcare is an international priority. In the United States, it is a driver for change that is mandated by regulation, accreditation and reimbursement. Therefore it is essential to educate all healthcare professionals, faculty and students about contemporary approaches to improve quality and safety, supporting the goal to move quality improvement out of the ‘quality department’ and into the ‘hands of the professionals who deliver care.
This is an interprofessional course. The audience for the course includes front-line healthcare professionals, faculty and students in health professions schools, and other interested individuals. It is most relevant for nurses, physicians, pharmacists, social workers, therapists, dietitians, and healthcare administrators. An interdisciplinary framework is used that includes both theory and experiential components. The emphasis is on acquiring competence in quality improvement methods and teamwork and collaboration. The course will transform healthcare professionals to not only ‘do their work, but also to ‘improve their work.
Upon completion of the course, learners will be able to apply methods of continuous quality improvement to:
Learners will integrate the principles of interprofessional teamwork as an essential feature of the improvement process.
For each of five weeks there are two 1-hour didactic modules with active learning that include:
Evaluation consists of achievement of learner competencies that are assessed with:
Through case study analysis and individual clinically based projects, participants will experience and reflect on the dimensions of improvement:
Through work within teams within the clinical setting, participants will:
The course is divided into modules addressing:
Week # Module # Content
1 1 Overview of Healthcare Quality Improvement
2 Evidence for Improvement, Literature, Internet and More
2 3 Interprofessional Teams for Improvement Work
4 Knowledge of Systems
3 5 Targeting Your Aim from Global to Specific
6 Measuring for Improvement
4 7 Data Variation and Control Charts
8 The Human Side of QI: Psychology of Change
5 9 Pilot, Implement & Spread Change: The Model for Improvement
10 Putting it All Together: Facilitating & Leading Change
Coursera est une entreprise numérique proposant des formation en ligne ouverte à tous fondée par les professeurs d'informatique Andrew Ng et Daphne Koller de l'université Stanford, située à Mountain View, Californie.
Ce qui la différencie le plus des autres plateformes MOOC, c'est qu'elle travaille qu'avec les meilleures universités et organisations mondiales et diffuse leurs contenus sur le web.