Conflict Resolution Skills
date_range Débute le 17 décembre 2018
event_note Se termine le 14 janvier 2019
list 3 séquences
assignment Niveau : Introductif
chat_bubble_outline Langue : Anglais
language Sous titrage : Vietnamien, Espagnol
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25 avis

Les infos clés

credit_card Formation gratuite
verified_user Certification payante
timer 9 heures de cours

En résumé

Resolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active learning skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict

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Le programme

  • Week 1 - Getting Started
    Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
  • Week 1 - Active Listening Skills
    In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.
  • Week 2 - Communication Problems and Skills
    In this module we will discuss one of the approaches to conflict discussed in the previous module, the Collaborative Solution. Specifically, we will focus on how to get to the facts and how to set the collaborative stage.
  • Week 3 - Usable Plan
    In this module we will define "position" and "interest," as they pertain to conflict resolution. In doing so we will underscore the importance of moving from position to interest. Furthermore, we will examine how to create an action plan with the end goal of ...
  • Week 3 - Course Wrap-up
    Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
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Les intervenants

Najla DeBow
Instructor
University of California, Irvine Extension

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Le concepteur

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
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La plateforme

Coursera est une entreprise numérique proposant des formations en ligne ouverte à tous fondée par les professeurs d'informatique Andrew Ng et Daphne Koller de l'université Stanford, située à Mountain View, Californie.

Ce qui la différencie le plus des autres plateformes MOOC, c'est qu'elle travaille qu'avec les meilleures universités et organisations mondiales et diffuse leurs contenus sur le web.

Avis de la communauté
3.9 /5 Moyenne
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Contenu
4/5
Plateforme
3.9/5
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4/5
Le meilleur avis

Excellent course and very beneficiary to all type of people. It consists of resolution ways to self conflicts, work conflicts and many others. I advice to enroll

le 1 décembre 2017
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le 1 décembre 2017

Excellent course and very beneficiary to all type of people. It consists of resolution ways to self conflicts, work conflicts and many others. I advice to enroll

le 19 juillet 2017

Excellent course! Practical strategies that could be used at work, with family and friends. Managers, students, and parents should take this course.

le 21 juin 2017

Quite useful and fascinating. Were I to design this course however, I'd explore conflict resolution in different contexts beyond the work environment, e.g. in personal relationships and possibly even in politics. Political conflicts are escalating world-wide, even in the U.S. and creating havoc for many millions of unfortunate people. It is certainly true these same skills are generalizable to a multitude of contexts. Many thanks to Najla DeBow for a well done course.

le 17 mars 2017

Great course because it has provides excellent background and all ways that have to be used while using Conflict Resolution Skills to resolve a conflict.