Les infos clés
"Effective listening is about self-awareness. You must pay attention to whether or not you are only hearing, passively listening, or actively engaging. Effective listening requires concentration and a focused effort that is known as active listening. Active listening can be broken down into three main elements."
First time hearing about " triggers words" and the HURIER tips of effective listening. I enjoyed it!
Very good article about three A, i think attitude is the most important between the three A, because You will always need to make up your own mind about where you stand—whether you agree or disagree with the speaker