About the content
Language and tone of voice can have a huge influence on customer satisfaction and brand loyalty, so we’ve analyzed hundreds of written customer support messages to understand the best way to write to your customers. In this episode, you’ll find some useful tips on how to strike the right tone of voice and keep your customers happy. Every day it seems like machines learn more and more and the content we consume says less and less. That’s why we’re building Understanding with Unbabel — a deeply human take on language, artificial intelligence, and the way they’re transforming customer experience. About Unbabel At Unbabel, we believe language shouldn’t stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences.
I appreciate those instructions because I had some issues related to my tone. It was a short video buy really helpful!
Thank you for the reminder, I have been aware of this lately it's important. I definitely treat people how I would like and I am a customer myself.
2 minutes of speaking about what words you say - and naming the video the "Tone of voice"....
Very good tips on how to manage the negative language ?
Quite important to be taken into account when interacting over the phone!!
I appreciate those instructions because I had some issues related to my tone. It was a short video buy really helpful!
