Tone of Voice in Customer Service | Understanding with Unbabel
link Source: www.youtube.com
assignment Level : Introductive
chat_bubble_outline Language : English
person Unbabel
date_range Published on November 18, 2019
card_giftcard 1 point
Logo My Mooc Business

Top companies choose Edflex to build in-demand career skills.

Get started
Users' reviews
5
starstarstarstarstar
25 reviews

About the content

Language and tone of voice can have a huge influence on customer satisfaction and brand loyalty, so we’ve analyzed hundreds of written customer support messages to understand the best way to write to your customers. In this episode, you’ll find some useful tips on how to strike the right tone of voice and keep your customers happy. Every day it seems like machines learn more and more and the content we consume says less and less. That’s why we’re building Understanding with Unbabel — a deeply human take on language, artificial intelligence, and the way they’re transforming customer experience. About Unbabel At Unbabel, we believe language shouldn’t stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences. 

more_horiz Read more
more_horiz Read less
Reviews
5 /5 Average
starstarstarstarstar
25
starstarstarstarstar
0
starstarstarstarstar
0
starstarstarstarstar
0
starstarstarstarstar
0
Best Review

Knowledgeable video enjoyed it.

Anonymous
Anonymous,
Published on September 22, 2021
What is your opinion on this resource ?
5/5
Anonymous,
September 22, 2021
starstarstarstarstar

Knowledgeable video enjoyed it.

Anonymous,
September 13, 2021
starstarstarstarstar

Useful especially when phone conversation.

Anonymous,
August 9, 2021
starstarstarstarstar

Great

Anonymous,
July 31, 2021
starstarstarstarstar

Nice

Anonymous,
July 28, 2021
starstarstarstarstar

Excellent ?