Tone of Voice in Customer Service | Understanding with Unbabel
link Source: www.youtube.com
assignment Level : Introductory
chat_bubble_outline Language : English
person Unbabel
date_range Published on November 18, 2019
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About the content

Language and tone of voice can have a huge influence on customer satisfaction and brand loyalty, so we’ve analyzed hundreds of written customer support messages to understand the best way to write to your customers. In this episode, you’ll find some useful tips on how to strike the right tone of voice and keep your customers happy. Every day it seems like machines learn more and more and the content we consume says less and less. That’s why we’re building Understanding with Unbabel — a deeply human take on language, artificial intelligence, and the way they’re transforming customer experience. About Unbabel At Unbabel, we believe language shouldn’t stand in the way of relationships. By combining human expertise and artificial intelligence, we give businesses and their customers the ability to understand each other, make smarter choices, and have richer experiences. 

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4.9 /5 Average
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Best Review

Very good tips on how to manage the negative language ?

Anonymous
Anonymous,
Published on November 24, 2022
What is your opinion on this resource ?
5/5
Anonymous,
November 24, 2022
starstarstarstarstar

Very good tips on how to manage the negative language ?

Anonymous,
November 24, 2022
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Quite important to be taken into account when interacting over the phone!!

Anonymous,
November 24, 2022
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I appreciate those instructions because I had some issues related to my tone. It was a short video buy really helpful!

Anonymous,
November 22, 2022
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I really love how this helps to understand simple things that we think do not matter but can do differently in each interaction.

Anonymous,
November 22, 2022
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did not enjoy much