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Police officer Scott Tillema speaks at the Global HPL Alumni Event, Tillema being a graduate of the HPL program himself. He specializes in hostage negotiation and trains thousands of police negotiators across the US each year. He reframes traditional methods as a circle, not a staircase, and covers areas such as building an emotional connection to getting the timing just right. From building respect to checking in on how you’re coming across, leaders can take many lessons from this seemingly very different world.