About the content
"From co-workers and colleagues to friends and family, we are faced with challenging relationships daily. Unfortunately, we often go about managing them the wrong way. Only by elevating our understanding of behavior and acting through an internalized approach will we be able to master the conflicts created by dealing with difficult people. Jay Johnson is a trainer specializing in communication and leadership development."
Definitely, becoming aware of our perceptions and labels is an important step towards discernment!
Absolutely recommendable video and it's very friendly!
Interesting and thought provoking. I think this is a good start, I would love a workshop/deepdive with this topic.
“Someone else’s bad behavior should not be the cause of your heart attack”; He couldn’t be more accurate.
This works in everyday life, but what if someone in management is a difficult person? "We are having a problem in communication..." hmm, it is a way to earn the ticket to labor market.
Surely good rules to apply in our every day life , but what about difficult people while working a lot using a phone ? Conversation by phone with difficult people can be also frustrating , this could be interesting topic also to be discuss . Maybe in the next video .