Hidden Costs of “Service with a Smile”
assignment Level : Introductory
chat_bubble_outline Language : English
person Laura Hockenbury
date_range Published on October 17, 2017
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About the content

Whether as customers or employees, we're sensitive to the nuances of customer service. But we often don't realize the costs of those welcoming expressions, nor do we consider how they’re compensated.

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Best Review

Brilliant

Anonymous
Anonymous,
Published on January 30, 2023
What is your opinion on this resource ?
5/5
Anonymous,
January 30, 2023
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Brilliant

Anonymous,
June 13, 2022
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great insights on emotional labor

Anonymous,
May 25, 2022
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I am loving it

Anonymous,
May 25, 2022
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Excellent

Anonymous,
May 12, 2022
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So interesting for the perception and the reflection in the interaction of people !