Hidden Costs of “Service with a Smile”
assignment Level : Introductory
chat_bubble_outline Language : English
person Laura Hockenbury
date_range Published on October 17, 2017
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About the content

Whether as customers or employees, we're sensitive to the nuances of customer service. But we often don't realize the costs of those welcoming expressions, nor do we consider how they’re compensated.

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Best Review

ok

Anonymous
Anonymous,
Published on May 29, 2023
What is your opinion on this resource ?
5/5
Anonymous,
May 29, 2023
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ok

Anonymous,
April 27, 2023
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The real costs are written all over her face in every new second...

Anonymous,
April 1, 2023
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very touching

Anonymous,
January 30, 2023
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Brilliant

Anonymous,
June 13, 2022
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great insights on emotional labor