Hidden Costs of “Service with a Smile”
assignment Level : Introductory
chat_bubble_outline Language : English
person Laura Hockenbury
date_range Published on October 17, 2017
card_giftcard 2 point
Logo My Mooc Business

Top companies choose Edflex to build in-demand career skills.

Get started
Users' reviews
4.9
starstarstarstar
4 reviews

About the content

Whether as customers or employees, we're sensitive to the nuances of customer service. But we often don't realize the costs of those welcoming expressions, nor do we consider how they’re compensated.

more_horiz Read more
more_horiz Read less
Reviews
4.9 /5 Average
starstarstarstarstar
4
starstarstarstarstar
0
starstarstarstarstar
0
starstarstarstarstar
0
starstarstarstarstar
0
Best Review

*

Anonymous
Anonymous,
Published on May 7, 2021
What is your opinion on this resource ?
5/5
Anonymous,
August 19, 2021
starstarstarstar

I do find it positive

Anonymous,
May 7, 2021
starstarstarstarstar

*

Anonymous,
December 10, 2020
starstarstarstarstar

great

Anonymous,
September 22, 2020
starstarstarstarstar

Great Content! Informative