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In this first course of the Six Sigma Program, you will understand the background and meaning of Six Sigma and the five steps of the DMAIC process improvement flow: Define, Measure, Analyze, Improve, and Control. Discuss what "Quality" means and how to identify the Voice of the Customer.
You will learn how to set an improvement project goal, calculate process yield, and identify Critical-to-Quality parameters.
You will learn how to map a process and to use the necessary statistical techniques to establish the baseline performance of a process and to calculate the process capability.
To complement the lectures, we provide interactive exercises, which allow learners to see the statistics "in action." Learners then master the statistical concepts by completing practice problems. These are then reinforced using interactive case studies, which illustrate the application of the statistics in quality improvement situations.
Upon successful completion of this program, learners will earn the TUM Lean and Six Sigma Yellow Belt certification, confirming mastery of Lean Six Sigma fundamentals to a Green Belt level. The material is based on the American Society for Quality (www.asq.org) Body of Knowledge up to a Green Belt Level. The Professional Certificate is designed as preparation for a Lean Six Sigma Green Belt exam.
- To understand the background and meaning of the Six Sigma methodology and the role of the DMAIC process improvement cycle.
- To identify the Voice of the Customer and translate into Critical-to-Quality parameters.
- To understand the concept of random variables, probability mass functions, and probability density functions.
- To calculate probabilities using the Normal distribution.
- To understand how the Central Limit Theorem applies to sampling and how to set up sampling plans.
- To understand the importance of a Measurement System Analysis in a Six Sigma project.
- To calculate Process Yield and Process Capability.
- To perform a risk assessment using a Failure Modes and Effects Analysis.
- How to apply the Define and Measure phases of the DMAIC cycle in your work or research, in order to identify problems and quantitatively assess the impact of process changes using statistical analysis.
Prerequisite
This course reviews basic statistics used in Six Sigma and quality management, applying them to quality problems and methods. Therefore, basic math skills are necessary.
Syllabus
Week 1: Six Sigma Introduction
Introduction to the Six Sigma Methodology and the DMAIC process improvement cycle. Understand the contributors to the cost of quality. Discuss the difference between defects and defectives in a process and how to calculate process yield, including a comparison of processes of different complexity using the metric DPMO.
Week 2: DEFINE - Defining the Problem
Discuss how to understand customer expectations, using the Kano Model to categorize quality characteristics. Start the first and difficult task of a Six Sigma project, Defining the Problem, and review the key content in a Project Charter.
Week 3: MEASURE - Statistics Review
Review of random variables and probability distributions used commonly in quality engineering, such as Binomial, Poisson, and Exponential. Cover descriptive statistics, emphasizing the importance of clearly communicating the results of your project.
Week 4: MEASURE - Normal Distribution
Learn the characteristics of the Normal Distribution and how to use the Standard Normal to calculate probabilities related to normally distributed variables. Cover the Central Limit Theorem, and how it relates to sampling theory.
Week 5: MEASURE - Process Mapping
Introduce Process Mapping, including SIPOC and Value Stream Mapping. We identify the Critical-to-Quality characteristic for a Six Sigma project
Week 6: MEASURE - Measurement System Analysis
Learn the basics of Measurement Theory and Sampling Plans, including
Precision, Accuracy, Linearity, Bias, Stability, Gage Repeatability & Reproducibility
Week 7: MEASURE - Process Capability
Introduction to Process Capability and the metrics CP/CPK for establishing our baseline process performance.
Week 8: Quality Topics and Course Summary
Cover the basics of Tolerance Design and the risk assessment tool failure Mode and Effects Analysis (FMEA).
Review the complete Six Sigma Roadmap before summarizing and closing the course.
Instructors
Martin Grunow
Professor of Production and Supply Chain Management
Technical University of Munich
Holly Ott
Senior Lecturer in Operations Managementat Technical University of Munich and Professor Production Management at Rosenheim University
Technical University of Munich
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I really liked it, its quite complete, good real life examples and the tests weren't too easy, so I felt great when completing them.
I really liked it, its quite complete, good real life examples and the tests weren't too easy, so I felt great when completing them.
