Strategy and Quality Management for the Digital Age

Strategy and Quality Management for the Digital Age

24 h
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  • Fee-based Certificate
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  • 4 Sequences
  • Introductive Level

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Course details


  • Week 1 - Course Overview
    In this module, you will become familiar with the course, your instructor, your classmates, and our learning environment. The orientation also helps you obtain the technical skills required for the course.
  • Week 1 - Module 1: Fundamentals of Continuous Improvement
    Module 1 connects process improvement to organizational learning and lays the groundwork for putting together an organizational initiative for continuous improvement. It introduces you to the principles and methodologies of Lean and Six Sigma as two initiative...
  • Week 2 - Module 2: Managing the Continuous Improvement Initiative
    Module 2 presents the organizational infrastructure needed for managing Lean and Six Sigma process improvement initiatives and describes techniques for aligning business strategy with continuous improvement. In this module, you will also learn about value stre...
  • Week 3 - Module 3: Root Cause Analysis
    Module 3 focuses on methods to study cause-effect relationships for process improvement. In this module, you will learn about the importance of assessing quality of measurements, followed by ways to synthesize knowledge of team members and methods to analyze n...
  • Week 4 - Module 4: Achieving and Sustaining Improvements
    Module 4 introduces techniques for making and sustaining changes in processes and illustrates the implementation of Lean as a process improvement initiative in a financial services company. As a closing of this course, you will be presented with an overarching...
  • Week 4 - Course Conclusion




Udatta Palekar
Associate Professor
Business Administration


The University of Illinois at Urbana-Champaign was founded in 1867 (UIUC). The main campus of the University of Illinois is located in the twin cities of Champaign and Urbana, two hundred kilometres south of Chicago. 

This major university is ranked among the most prestigious in the world by various measurements, such as the Center for World University Rankings, which place it 22nd worldwide for the period 2020-21.


Coursera is a digital company offering massive open online course founded by computer teachers Andrew Ng and Daphne Koller Stanford University, located in Mountain View, California. 

Coursera works with top universities and organizations to make some of their courses available online, and offers courses in many subjects, including: physics, engineering, humanities, medicine, biology, social sciences, mathematics, business, computer science, digital marketing, data science, and other subjects.

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