Omnichannel Strategy and Management

Course
en
English
12 h
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Source
  • From www.edx.org
Conditions
  • Self-paced
  • Free Access
  • Fee-based Certificate
More info
  • 4 Sequences
  • Intermediate Level

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Course details

Syllabus

Week 1: The Omnichannel Customer

  • Customers are omnichannel
  • The conversion funnel
  • Retailer’s value proposition
  • Interacting with customers
  • Omni-channel Data

Week 2: Fulfilling Omni-channel Demand

  • Designing a distribution network
  • Increasing delivery speed
  • The importance of information
  • The importance of ownership structure

Week 3: Omni-channel Journeys

  • Information-fulfillment matrix. Traditional vs hybrid models
  • From offline to online information
  • From online to offline information
  • Towards omnichannel fulfillment
  • Engaging customers in an omnichannel world

Week 4: Supporting an Omnichannel strategy

  • Enabling an Omnichannel Strategy
  • Labor Strategy
  • Labor Allocation
  • Measuring Performance
  • Omnichannel is Here To Stay

Prerequisite

Basic undergraduate mathematics

Instructors

Santiago Gallino
Assistant Professor of Business Administration, Tuck School of Business
Dartmouth College

Antonio Moreno-Garcia
Associate Professor of Operations
Kellogg School of Management

Editor

Dartmouth College

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