About the content
In this business and management course, we will analyze contemporary issues in the management of human capital in the hotel and tourism industry, within both macro- and micro-perspectives.
You will learn how organizational culture impacts human capital, how to effectively staff your team, leadership skills and how to manage employee motivation. We will also discuss how different cultures approach human resource management (HRM).
Note that this course is priced at USD $198.
- Evaluate and discuss the knowledge and theories of managing human resources applicable to the hotel and tourism industry
- Appraise and analyze human resources functions and employee motivation in the context of the hotel and tourism environment
- Evaluate the impacts and factors that affect the development of organizational culture
- Assess the relationship between the hotel and tourism industry and their society; and evaluate the impacts of social, economical, and cultural factors on managing human resources
- Analyze and evaluate HR research journals to identify applicable methodologies
- Identify human resources problems within the hotel and tourism context, and apply research skills and techniques to solve these problems
- Analyze and appraise related numerical and graphical data regarding managing human resources, and develop solutions for industry practitioners.
Learners need to have hospitality and tourism related experiences.
Week 1: Human Resources Staffing
Address recruitment and selection strategies in human resource management
Week 2: Organizational Culture
Analyze organizational culture and its impacts on human capital
Week 3: Leadership and Diversity
Evaluate and discuss the importance of leadership to organizations
Week 4: Week 1 - 3 Recap
Knowledge Check for previous weeks
Week 5: Equal Employment Opportunities and Managing Employee Turnover
Define the meaning of equal employment opportunities; identify legal dimensions of fairness and equal opportunities, ethical and CSR dimensions of fairness and equal opportunities; analyze employee turnover and how to manage it
Week 6: International Human Resources Management in Hospitality
Identify the components and drivers of international human resource management, define the essential role of expatriate workers in hospitality companies, and discuss the cultural diversity in an international organization
Week 7: Future Trends of Human Resources in Hospitality
Discuss key trends in human resource management in hospitality, the applications of Information Communication Technology (ICT) in HRM, and the ways to transform work duties in hospitality
Week 8: Week 5 - 7 Recap
Knowledge Check for previous weeks
Alice Hon, Ph.D.
The Hong Kong Polytechnic University
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