- From www.edx.org
Introduction to User Experience
- Self-paced
- Free Access
- Fee-based Certificate
- 4 Sequences
- Intermediate Level
Course details
Syllabus
MODULE 1 - What's UX and why do we need it?
Explain what is UX
Identify UX-related issues and the UX expertise needed to respond
Explain the impact in terms of ROI of UX in a business context
Recognize the business KPIs typically associated with UX
Distinguish different contexts in which UX methods and practices can be applied (customer experience - CX, employee experience - EX, citizen experience - CzX)
Explain the importance of considering these experiences (CX, EX, CzX) in the current economy
MODULE 2 - When do we need UX, who does UX and how do we do UX
Distinguish the UX lifecycle from the UX project
Describe the role of stakeholders in the UX project
Describe the typical paths, profiles and training of UX professionals
Explain the link between UX and the scientific approach
MODULE 3 - Show me some examples
- Discuss the UX practice in terms of commonly used tools, challenges and wins
MODULE 4 - I want to try
- Experiment the phases of a UX project (research, Ideation, prototyping and testing) and how they relate to each other
Prerequisite
Instructors
Pierre-Majorique Léger
Co-director of the Tech3Lab and director of the ERPsim lab
HEC Montréal
Platform
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