Collaboration and Communication in Healthcare: Interprofessional Practice

20 h
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  • 5 Sequences
  • Introductive Level

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Week 1 - What is it all about? Introducingcore interprofessional concepts

  1. Define interprofessional education (IPE) and interprofessional collaborative practice.
  2. Discuss the evidence regarding benefits of interprofessional collaborative practice, including the impact on quality and safety of patient care.
  3. Compare and contrast different forms of interprofessional collaboration.
  4. Discuss factors that influence interprofessional collaboration.
  5. Describe key elements of effective interprofessional team-based care.
  6. Identify barriers to interprofessional collaborative practice.


Week 2 - Who ison my team? Understanding roles, responsibilities and abilities of differentprofessions

  1. Describe the roles, responsibilities and abilities of various health care professions involved in collaborative work, including their training and scopes of practice.
  2. Describe one’s own professional role in relation to collaborating with other professionals.
  3. Describe the process by which the scope of practice for a healthcare professional is determined.
  4. Discuss and describe the role of patients, their families and community representatives as integral partners in the collaborative care delivery process.
  5. Assess how different clinical settings might affect roles and responsibilities of health professionals.


Week 3 - How willour work get done? Understanding communication, accountability and taskdistribution.

  1. List the benefits of collaborative practice to your work.
  2. Describe the importance of communication for effective collaboration.
  3. Name essential elements of effective communication.
  4. Demonstrate use of strategies and tools that facilitate effective communication and collaboration.
  5. Identify ways to distribute and follow-up on tasks among interprofessional health care providers.


Week 4 – How totackle challenges: Conflict management and negotiation

  1. Describe the sources of conflict in thehealthcare setting.
  2. Describe two main types of conflict and howthey are interrelated as well as impact team functioning.
  3. Compare and contrast different styles of managingconflict.
  4. Describe one’s own conflict managementstyle.
  5. Demonstrate a three-step approach tomanaging conflict.
  6. Describe communication strategies helpfulin the management of conflict.


Week 5 – How canwe work together? Leadership and Membership

  1. Define clinical leadership.
  2. Discuss leadership functions thatfacilitate team-based health care.
  3. Describe the concepts and importance ofpsychological safety and leader inclusiveness.
  4. Analyze one’s own strengths, areas fordevelopment, and leadership style.
  5. Define team membership styles and their impact.
  6. Demonstrate use of strategies and toolsfor effective healthcare team leadership and membership.




  • Rebecca Shunk - School of Medicine
  • Angel Chen - School of Nursing
  • Susan Hyde - UCSF School of Dentistry
  • Maria Wamsley - Clinical Medicine
  • Josette Rivera - School of Medicine


The University of California, San Francisco, is dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and high-quality patient care. UC San Francisco is the only campus in the University of California system dedicated exclusively to the health sciences. UCSF's innovative, collaborative approaches for health care, research and education span disciplines across the health sciences and make it a world leader in scientific discovery and its translation into improved health.


Coursera is a digital company offering massive open online course founded by computer teachers Andrew Ng and Daphne Koller Stanford University, located in Mountain View, California. 

Coursera works with top universities and organizations to make some of their courses available online, and offers courses in many subjects, including: physics, engineering, humanities, medicine, biology, social sciences, mathematics, business, computer science, digital marketing, data science, and other subjects.

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