Intercultural Communication and Conflict Resolution
list 3 sequences
assignment Level : Introductive
chat_bubble_outline Language : English
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Key Information

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verified_user Fee-based Certificate
timer 6 hours in total

About the content

Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored. Upon completing this course, you will be able to: 1. Explain the dimensions of intercultural interactions that add to conflict 2. Analyze the dynamics of intercultural interactions 3. Plan strategies for success in intercultural interactions

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Syllabus

  • Week 1 - Getting Started
    Get started with the course! Begin by reading the Course Overview and completing the Course Survey.
  • Week 1 - Dimensions of Intercultural Interactions and Conflict
    In this module we will begin by examining the importance of understanding cultural differences. We will then define culture and distinguish between inter- and intra- cultural interactions.
  • Week 2 - Analyze the Dynamics of Intercultural Interactions
    In this module we will begin by analyzing the dynamics of intercultural interactions. We will then identify frameworks and barriers present in intercultural interactions.
  • Week 3 - Strategies for Success in Intercultural Interactions
    In this module we will begin by planning strategies for success in intercultural interactions. We will then implement a mindset of success and strategies during the process of interaction.
  • Week 3 - Course Wrap-up
    Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
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Instructors

Najla DeBow
Instructor
University of California, Irvine Extension

Amit Kothari
Instructor
University of California, Irvine Extension

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Content Designer

University of California, Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
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Coursera

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Coursera works with top universities and organizations to make some of their courses available online, and offers courses in many subjects, including: physics, engineering, humanities, medicine, biology, social sciences, mathematics, business, computer science, digital marketing, data science, and other subjects.

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