About the content
Learn how to use tools, models, and techniques to give and receive feedback in professional contexts with this online course from the University of Southern Queensland.
Discover the fundamentals of constructive feedback
Whether it’s positive or negative, effective feedback is helpful and productive.
On this four-week course, you’ll discover how feedback can clarify expectations, build competence and confidence, and promote workplace learning.
Using practical tools, you’ll improve your self-awareness and ability to connect with others, helping you deliver or receive feedback in a professional manner.
Gain invaluable skills for your continuing professional development
In order for feedback to be effective, those giving and receiving it must understand the key theory, concepts, and definitions.
You’ll examine the core ideas including the theory of cause and effect and experiential learning theory, broadening your understanding of learning and development concepts in professional contexts.
With this knowledge, you’ll be able to explain what makes good feedback and use this to inform your feedback delivery.
Explore the principles and types of feedback
There are different types of feedback which suit various purposes.
You’ll discover the applications of constructive, evaluative, developmental, and appreciative feedback, and discover different techniques for feedback delivery.
You’ll also be introduced to a range of feedback frameworks, giving you the skills to design your feedback to suit your context.
Learn how to respond to received feedback
Receiving feedback can help you grow personally and professionally.
You’ll gain practical tips to help you respond to feedback respectfully. You’ll also learn how to ask for feedback by identifying the right people to ask and your intended goal.
By the end of this course, you’ll understand the principles and techniques for giving and receiving feedback, continuing your professional development and remaining open to new ideas and perspectives.
By the end of the course, you‘ll be able to...
- Apply tools, models and techniques to give feedback
- Contribute effective feedback in a constructive way
- Apply advanced skills and qualities when you give feedback
- Practice receiving and asking for feedback
- Practice using feedback to further your own personal and professional life
This course is designed for anyone who wants to improve their approach to giving or receiving feedback in professional contexts.
It will be beneficial to those in managerial positions who wish to expand their knowledge of feedback frameworks to improve professional development opportunities within their team.
This course is also suitable for those who wish to take responsibility for their own development and enhance their responsive strategies when receiving feedback.
Week 1: Introduction to feedback
Week 2: Exploring what feedback is and why it is important
Week 3: Giving feedback
Week 4: Receiving feedback
I am an experienced leader, with over 40 years of experience in the education sector. I have an interest in how coaching, mentoring and giving feedback can develop individual and group capability.
The University of Queensland is a public research university located primarily in Brisbane, the capital of the Australian state of Queensland. Founded in 1909 by the Queensland Parliament, UQ is one of six sandstone universities, an informal designation of the oldest university in each state.
Combining the three world rankings of the most established universities in 2023, the University of Queensland is ranked 2nd in Australia and 42nd in the world. UQ is also a founding member of edX, Australia's leading group of eight and the international research-intensive association of Pacific universities.
FutureLearn is a massive open online course (MOOC) learning platform founded in December 2012.
It is a company launched and wholly owned by The Open University in Milton Keynes, England. It is the first UK-led massive open online course learning platform, and as of March 2015 included 54 UK and international University partners and unlike similar platforms includes four non-university partners: the British Museum, the British Council, the British Library and the National Film and Television School.