Zendesk
OpenClassrooms
list 3 sequences
assignment Level : Introductive
chat_bubble_outline Language : French
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Key information

credit_card Free access
verified_user Free certificate
timer 6 hours in total

About the content

Vous êtes une entreprise et vous cherchez un logiciel vous permettant de traiter les demandes de vos clients ? Vous avez entendu parler de support client et vous souhaiter utiliser un logiciel ?

Zendesk est fait pour vous ! Ce logiciel dans le Cloud vous permettra de gérer le support client par la réception et gestion des messages clients à travers tous les canaux de communication : site web, e-mail, téléphone, Twitter, Facebook et chat.

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Syllabus

Partie 1 - Prenez l'outil en main

Partie 2 - Organisez-vous au quotidien

Partie 3 - Optimisez votre relation client

Certificat de réussite

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Instructors

Mathieu Nebra

Entrepreneur à plein temps, auteur à plein temps et co-fondateur d'OpenClassrooms

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Content designer

Zendesk, Inc. is a software development company based in San Francisco, California. The company provides a cloud-based customer service platform, also called Zendesk, that includes ticketing, self-service options, and customer support features.

Founded in 2007, the company now employs 800+ people and serves 57,000 paid customers in 150 countries and territories.

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Platform

OpenClassrooms (formerly Le site du Zéro or SdZ) is a website that offers courses about computer science and entrepreneurship. Online courses can be made both by site staff, professors of universities or colleges partner as by its members.

Today, courses are available in several formats: MOOC (Massive Open Online Course), web text, e-book, book and video. The company delivers certifications for certain courses, including one recognized by the state in partnership with IESA multimedia.

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