- From clic.reussissonsensemble.fr
Gérez votre service client avec Zendesk
You can't access an archived course
- Self-paced
- Free Access
- Free certificate
- 3 Sequences
- Introductive Level
Course details
Syllabus
Partie 1 - Prenez l'outil en main
Partie 2 - Organisez-vous au quotidien
Partie 3 - Optimisez votre relation client
Certificat de réussite
Prerequisite
None.
Instructors
Mathieu Nebra
Entrepreneur à plein temps, auteur à plein temps et co-fondateur d'OpenClassrooms
Editor
Zendesk, Inc. is a software development company based in San Francisco, California. The company provides a cloud-based customer service platform, also called Zendesk, that includes ticketing, self-service options, and customer support features.
Founded in 2007, the company now employs 800+ people and serves 57,000 paid customers in 150 countries and territories.
Platform
OpenClassrooms (formerly Le site du Zéro or SdZ) is a website that offers courses about computer science and entrepreneurship. Online courses can be made both by site staff, professors of universities or colleges partner as by its members.
Today, courses are available in several formats: MOOC (Massive Open Online Course), web text, e-book, book and video. The company delivers certifications for certain courses, including one recognized by the state in partnership with IESA multimedia.
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