Gérez votre service client avec Zendesk

6 h
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  • From clic.reussissonsensemble.fr
  • Self-paced
  • Free Access
  • Free certificate
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  • 3 Sequences
  • Introductive Level

You can't access an archived course

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Course details


Partie 1 - Prenez l'outil en main

Partie 2 - Organisez-vous au quotidien

Partie 3 - Optimisez votre relation client

Certificat de réussite




Mathieu Nebra

Entrepreneur à plein temps, auteur à plein temps et co-fondateur d'OpenClassrooms


Zendesk, Inc. is a software development company based in San Francisco, California. The company provides a cloud-based customer service platform, also called Zendesk, that includes ticketing, self-service options, and customer support features.

Founded in 2007, the company now employs 800+ people and serves 57,000 paid customers in 150 countries and territories.


OpenClassrooms (formerly Le site du Zéro or SdZ) is a website that offers courses about computer science and entrepreneurship. Online courses can be made both by site staff, professors of universities or colleges partner as by its members.

Today, courses are available in several formats: MOOC (Massive Open Online Course), web text, e-book, book and video. The company delivers certifications for certain courses, including one recognized by the state in partnership with IESA multimedia.

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