- From openclassrooms.com
Fidélisez vos clients
Course
fr
French
6 h
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- Self-paced
- Free Access
- Fee-based Certificate
- 3 Sequences
- Introductive Level
Course details
Syllabus
Partie 1 - Identifiez les opportunités de fidélisation
1. Réalisez un état des lieux de votre portefeuille clients
2. Découvrez les différentes techniques de fidélisation
3. Déroulez votre plan de fidélisation au quotidien
Quiz : Identifiez les opportunités de fidélisation d'une franchise de 12 boulangeries
Partie 2 - Développez une expérience client irréprochable
1. Personnalisez l’après-vente
2. Gérez la satisfaction client
3. Ayez une longueur d’avance avec “l’intelligence client”
Quiz : Développez l'expérience client d'une FinTech
Partie 3 - Animez votre portefeuille clients
1. Accompagnez vos clients vers la réussite de leurs projets
2. Transformez vos clients en prescripteurs
3. Collaborez en interne pour renforcer la fidélisation clients
Quiz : Aidez un commerce local à fidéliser un petit portefeuille clients
Certificat de réussite
Prerequisite
Avoir une première expérience dans la vente ou avoir suivi le cours “
” au préalable.Instructors
Lise Slimane
Formatrice | Consultante | Entrepreneuriat, vente et marketing
Boris Trouve
Editor
OpenClassrooms (formerly Le site du Zéro or SdZ) is a website that offers courses about computer science and entrepreneurship. Online courses can be made both by site staff, professors of universities or colleges partner as by its members.
Today, courses are available in several formats: MOOC (Massive Open Online Course), web text, e-book, book and video. The company delivers certifications for certain courses, including one recognized by the state in partnership with IESA multimedia.
Platform
OpenClassrooms (formerly Le site du Zéro or SdZ) is a website that offers courses about computer science and entrepreneurship. Online courses can be made both by site staff, professors of universities or colleges partner as by its members.
Today, courses are available in several formats: MOOC (Massive Open Online Course), web text, e-book, book and video. The company delivers certifications for certain courses, including one recognized by the state in partnership with IESA multimedia.
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