Effective Communication for Today's Leader
- Self-paced
- Course from 149 €
- Fee-based Certificate
- 4 Sequences
- Intermediate Level
- Starts on April 20, 2020
Course details
Syllabus
Topic 1. Human communication levels
1.1 Concept and communication levels
1.2 Communication skills
Topic 2. Assertive communication
2.1 Differences between aggressiveness, non- assertiveness, and assertiveness
2.2 A technique for planning our communication: the DESC Script
Topic 3. Empathetic listening
3.1 Listening levels: hearing, listening, and empathizing
3.2 The technique of empathetic listening: typical responses vs. empathetic responses
Topic 4. Performance feedback
4.1 Recognizing good and bad performance
4.2 The GROW Model: steps for conducting a feedback session
Prerequisite
Instructors
Carlos Alberto Tena Sánchez, Dr. Tecnológico de Monterrey
Editor
The Monterrey Institute of Technology and Advanced Studies, better known as Tecnológico de Monterrey, is a private university based in Monterrey, Nuevo León, Mexico.
It is currently one of the schools with the highest academic recognition in Latin America and enjoys a high reputation among Latin American employers1,2. It is characterised by the active presence of its engineers in the fields of business and technological innovation.
It has the best business school in Mexico and Latin America. What's more, it is one of only 45 universities in the world with a 5-star QS rating.
Platform
Harvard University, the Massachusetts Institute of Technology, and the University of California, Berkeley, are just some of the schools that you have at your fingertips with EdX. Through massive open online courses (MOOCs) from the world's best universities, you can develop your knowledge in literature, math, history, food and nutrition, and more. These online classes are taught by highly-regarded experts in the field. If you take a class on computer science through Harvard, you may be taught by David J. Malan, a senior lecturer on computer science at Harvard University for the School of Engineering and Applied Sciences. But there's not just one professor - you have access to the entire teaching staff, allowing you to receive feedback on assignments straight from the experts. Pursue a Verified Certificate to document your achievements and use your coursework for job and school applications, promotions, and more. EdX also works with top universities to conduct research, allowing them to learn more about learning. Using their findings, edX is able to provide students with the best and most effective courses, constantly enhancing the student experience.