- From openclassrooms.com
Développez votre sens du service
Course
fr
French
8 h
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- Self-paced
- Free Access
- Fee-based Certificate
- 3 Sequences
- Introductive Level
Course details
Syllabus
Partie 1 - (Re)découvrez le sens du service
1. Tirez le maximum de ce cours
2. Découvrez l’intérêt de développer votre sens du service
3. Adaptez vos postures !
4. Écoutez sincèrement
5. Développez votre curiosité
Quiz : Identifez le sens du service
Partie 2 - Personnalisez vos relations
1. Personnalisez vos relations par niveau d’intimité
2. Personnalisez vos relations par typologie de comportement
3. Personnalisez vos relations par motivations personnelles
Quiz : Personnalisez vos relations
Partie 3 - Gérez des situations difficiles
1. Appréhendez les objections de vos interlocuteurs
2. Donnez des feedbacks… et recevez-en en retour !
3. (Re)Posez un cadre de fonctionnement
4. Résumé du cours
Quiz : Gérez des situations difficiles
Certificat de réussite
Prerequisite
None.
Instructors
Thomas Lenczner
Consultant freelance spécialisé dans l'accompagnement des transformations culturelles des entreprises
Editor
OpenClassrooms (formerly Le site du Zéro or SdZ) is a website that offers courses about computer science and entrepreneurship. Online courses can be made both by site staff, professors of universities or colleges partner as by its members.
Today, courses are available in several formats: MOOC (Massive Open Online Course), web text, e-book, book and video. The company delivers certifications for certain courses, including one recognized by the state in partnership with IESA multimedia.
Platform
OpenClassrooms (formerly Le site du Zéro or SdZ) is a website that offers courses about computer science and entrepreneurship. Online courses can be made both by site staff, professors of universities or colleges partner as by its members.
Today, courses are available in several formats: MOOC (Massive Open Online Course), web text, e-book, book and video. The company delivers certifications for certain courses, including one recognized by the state in partnership with IESA multimedia.
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