Develop a Service-Minded Attitude

Develop a Service-Minded Attitude

Course
en
English
8 h
This content is rated 0 out of 5
Source
  • From openclassrooms.com
Conditions
  • Self-paced
  • Free Access
  • Fee-based Certificate
More info
  • 4 Sequences
  • Introductive Level

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Course details

Syllabus

Part 1 - Make the Most of This Course
1. Understand the Course Structure
2. Identify the Characteristics of a Service-Minded Attitude


Part 2 - Communicate Effectively
1. Set Up A Conversation For Success
2. Listen With Intent
3. Ask Relevant Questions
Quiz: Communicate Effectively


Part 3 - Personalize Professional Relationships
1. Determine the Intimacy of Your Professional Relationship
2. Adapt To Different Behavior Types
3. Adapt to Your Contact's Personal Motivators
Quiz: Improve Professional Relationships
 

Part 4 - Overcome Relational Challenges
1. Handle Objections
2. Give and Receive Feedback
3. Define an Operating Framework for Your Relationships
4. Course Summary
Quiz: Overcome Communication Challenges

Prerequisite

None.

Instructors

Christine Ravat-Farenc
Professeure et multi-entrepreneure - Teacher and entrepreneur

Jennifer Quigley-Jones
Jennifer is CEO and Founder of Digital Voices, a YouTube-specialist Influencer Marketing agency, running global campaigns for brands

Editor

OpenClassrooms (formerly Le site du Zéro or SdZ) is a website that offers courses about computer science and entrepreneurship. Online courses can be made both by site staff, professors of universities or colleges partner as by its members.

Today, courses are available in several formats: MOOC (Massive Open Online Course), web text, e-book, book and video. The company delivers certifications for certain courses, including one recognized by the state in partnership with IESA multimedia.

Platform

OpenClassrooms (formerly Le site du Zéro or SdZ) is a website that offers courses about computer science and entrepreneurship. Online courses can be made both by site staff, professors of universities or colleges partner as by its members.

Today, courses are available in several formats: MOOC (Massive Open Online Course), web text, e-book, book and video. The company delivers certifications for certain courses, including one recognized by the state in partnership with IESA multimedia.

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