Conflict Resolution Skills
list 3 séquences
assignment Level : Introductive
label Business management
chat_bubble_outline Language : English
card_giftcard 5.4 points
3.9 /5
Reviews
25 reviews

Key informations

credit_card Free access
verified_user Fee-based Certificate
timer 9 hours in total

About the content

Resolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.

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Syllabus

  • Week 1 - Getting Started
    Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
  • Week 1 - Active Listening Skills
    In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.
  • Week 2 - Communication Problems and Skills
    In this module we will discuss one of the approaches to conflict discussed in the previous module, the Collaborative Solution. Specifically, we will focus on how to get to the facts and how to set the collaborative stage.
  • Week 3 - Usable Plan
    In this module we will define "position" and "interest," as they pertain to conflict resolution. In doing so we will underscore the importance of moving from position to interest. Furthermore, we will examine how to create an action plan with the end goal of ...
  • Week 3 - Course Wrap-up
    Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
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Intructors

Najla DeBow, Instructor
University of California, Irvine Extension

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Content designer

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
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Platform

Coursera is a digital company offering massive open online course founded by computer teachers Andrew Ng and Daphne Koller Stanford University, located in Mountain View, California. 

Coursera works with top universities and organizations to make some of their courses available online, and offers courses in many subjects, including: physics, engineering, humanities, medicine, biology, social sciences, mathematics, business, computer science, digital marketing, data science, and other subjects.

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3.9 /5 Average
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Best review

Excellent course and very beneficiary to all type of people. It consists of resolution ways to self conflicts, work conflicts and many others. I advice to enroll

Published on December 1, 2017
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on the December 1, 2017

Excellent course and very beneficiary to all type of people. It consists of resolution ways to self conflicts, work conflicts and many others. I advice to enroll

on the July 19, 2017

Excellent course! Practical strategies that could be used at work, with family and friends. Managers, students, and parents should take this course.

on the June 21, 2017

Quite useful and fascinating. Were I to design this course however, I'd explore conflict resolution in different contexts beyond the work environment, e.g. in personal relationships and possibly even in politics. Political conflicts are escalating world-wide, even in the U.S. and creating havoc for many millions of unfortunate people. It is certainly true these same skills are generalizable to a multitude of contexts. Many thanks to Najla DeBow for a well done course.

on the March 17, 2017

Great course because it has provides excellent background and all ways that have to be used while using Conflict Resolution Skills to resolve a conflict.

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