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Conflict Resolution Skills
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- Self-paced
- Free Access
- Fee-based Certificate
- 3 Sequences
- Introductive Level
- Subtitles in Vietnamese, Spanish
Course details
Syllabus
- Week 1 - Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey. - Week 1 - Active Listening Skills
In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict. - Week 2 - Communication Problems and Skills
In this module we will discuss one of the approaches to conflict discussed in the previous module, the Collaborative Solution. Specifically, we will focus on how to get to the facts and how to set the collaborative stage. - Week 3 - Usable Plan
In this module we will define "position" and "interest," as they pertain to conflict resolution. In doing so we will underscore the importance of moving from position to interest. Furthermore, we will examine how to create an action plan with the end goal of ... - Week 3 - Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
Prerequisite
Instructors
Najla DeBow
Instructor
University of California, Irvine Extension
Editor
The University of California, Irvine (commonly known as UC Irvine) is a campus of the University of California, founded in 1965 and located in Irvine.
Located in the centre of Orange County, UC Irvine serves the five most populated regions in the United States.
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