About the content
This online course teaches communication strategies to work better with people who speak a different level of English or whose culture is different to yours.
Communication with diverse audiences is necessary for many professions.
You may face communication barriers when talking to people with a different cultural background, who speak different varieties of English, or who don’t share your life experiences and professional practices.
On this course, you’ll learn how different values or expectations, and different varieties of English can pose challenges to effective communication.
You’ll learn to make conscious decisions about the way you use language in interpersonal interactions and how to communicate more effectively through a range of strategies.
This course is designed for professionals looking to improve their ability to communicate across linguistic and cultural boundaries.
During this course you will cover the following subjects:
Week 1: The role of culture and language in communication
Week 2: Language and unconscious bias
Week 3: Using English as a lingua franca with speakers from different linguistic backgrounds
Week 4: Using language to establish interpersonal relationships
The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. Surrey empowers students for personal and professional success by providing exceptional teaching and practical learning. Through world-class research and innovation, the University delivers transformational impact on society, shaping the future digital economy through agile collaboration and partnerships with businesses, governments and communities. The University of Surrey has received many awards and accolades recognising excellence and celebrating achievements in teaching and research. It is recognised as an ‘outstanding’ institution and received a prestigious Gold award in the UK’s first Teaching Excellence Framework. Ranked first in the UK and seventh in the world for research partnerships with employers in the QS World Employability Rankings 2019, the University has gained a strong reputation in subjects such as health, medicine, space, environment and mobile communications. As one of the UK’s leading research-led universities, the University of Surrey attracts high-profile academics from around the world. Acknowledged as experts in their fields, they seek to answer global challenges, drive innovation and deliver real-world impact. At Surrey, academic staff enhance their teaching and enrich students’ learning experiences through research and including the latest industrial developments within their course.
FutureLearn is a massive open online course (MOOC) learning platform founded in December 2012.
It is a company launched and wholly owned by The Open University in Milton Keynes, England. It is the first UK-led massive open online course learning platform, and as of March 2015 included 54 UK and international University partners and unlike similar platforms includes four non-university partners: the British Museum, the British Council, the British Library and the National Film and Television School.