About the content
This course uses a dynamic and engaging approach to develop the skills for effective communication in international business settings. This course will include techniques and methods for handling interpersonal encounters in multicultural environments. You will learn best practices in negotiating globally, resolving disputes, and making decisions across cultural boundaries. Working in a global, cross-cultural role requires effective communication with individuals and groups from different parts of the world. The success of a leader depends on his or her ability to work effectively with people who may understand and react to situations differently. Therefore, the ability to communicate effectively is a critical requirement to dispute resolution, decision making and working across multicultural teams. Learners will leave this course with stronger communication skills, knowledge, insights and experiences necessary to be a successful international manager.
- Models of culture, communication and cross-cultural communication interactions and how business relationships are impacted
- To develop an empirical understanding of how cultures of the world compare to one another
- To evaluate the impact of cultural differences on managerial communication
- To be an effective communicator in a cross-cultural setting
- Influences of personal and cultural “baggage” on cognitive, affective, and cross-cultural behavioral processes and specific examples of how people communicate in different cultures
Garvin Distinguished Professor
Thunderbird School of Global Management
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