About the content
What are the main ingredients of a business process and how can business process management (BPM) be effectively used to improve organisational performance?
In today’s dynamic business environment, every organization manages a large number of business processes. Business processes determine what gets done, when and how, allowing organizations to achieve their strategic goals.
This course exposes you to “process thinking”. As you engage with the course you will become aware of how business processes are around you everywhere, and the key role they play both in your personal and professional life as you provide and consume products and services.
You will learn about the benefits of systematically managing business processes through BPM, how this differs from related disciplines, and the key phases of a BPM project. Professor Marcello La Rosa from the Queensland University of Technology’s BPM Discipline is supported by a team of international experts to lead this short course. You will also have the opportunity to engage with other learners from around the world to share your insights and experiences.
See the world through a business process management lens
Every organisation runs a large number of business processes. This free online short course begins by posing the question: “How can we leverage knowledge of business processes to improve organisational performance in this complex, changing world?”
Week 1: “What?” and “Why?”
In Week 1 we will introduce business process management and process thinking through a real-world case study and answer the question about the “What?” and “Why?” of business process management.
Week 2: Process identification, modelling and analysis
In Week 2 we will look at the BPM lifecycle in more depth. You will become skilled in looking at business operations through a business process lens. In particular, we will focus on the first three phases of the lifecycle: identification, discovery (with a focus on modelling) and analysis.
Week 3: Process redesign, automation, monitoring and controlling
In Week 3 you will continue to elaborate on the idea of value-driven thinking as you learn about the next phases in the lifecycle: redesign, implementation (with a focus on automation), and monitoring and controlling.
- Marcello La Rosa
- Marlon Dumas
- Jan Mendling
- Hajo Reijers
Queensland University of Technology, abbreviated as QUT, is a public research university located in the urban coastal city of Brisbane, Queensland, Australia. QUT is located on three campuses in the Brisbane area: Gardens Point, Kelvin Grove, and Caboolture. The university has approximately 35,000 undergraduate students and 5,000 post graduate students, of which 6,000 are international students. It has over 4 000 staff members, and an annual budget of more than AU$750 million.
QUT ranks within the top 10 Australian universities and the upper 3 per cent world-wide. QUT has been ranked as Australia's best university under 50 years of age by the Times Higher Education Top 100, and ranks 26th globally in that category. The university in its current form was founded 1989, when the then Queensland Institute of Technology (QIT) merged with the Brisbane College of Advanced Education.
FutureLearn is a massive open online course (MOOC) learning platform founded in December 2012.
It is a company launched and wholly owned by The Open University in Milton Keynes, England. It is the first UK-led massive open online course learning platform, and as of March 2015 included 54 UK and international University partners and unlike similar platforms includes four non-university partners: the British Museum, the British Council, the British Library and the National Film and Television School.