- From openclassrooms.com
Apprenez à gérer les conflits
- Self-paced
- Free Access
- Fee-based Certificate
- 3 Sequences
- Introductive Level
Course details
Syllabus
Partie 1 - Faites le bon diagnostic de la situation de conflit
1. Repérez les signes avant-coureurs
2. Appréhendez les causes et les conséquences des conflits
3. Limitez les facteurs de risque
Quiz : Évaluez votre capacité à faire un diagnostic objectif d'une situation conflictuelle
Partie 2 - Développez les compétences nécessaires à la résolution de conflits
1. Apprenez à gérer vos émotions
2. Développez empathie et assertivité
3. Utilisez l'écoute active et la communication positive
Quiz : Évaluez votre maîtrise des compétences nécessaires à la gestion des conflits
Partie 3 - Traitez le conflit et gérez l'après-conflit
1. Appliquez la méthode de résolution des conflits
2. Évitez les obstacles majeurs
3. Créez les conditions favorisant la coopération
Activité : Évaluez votre capacité à traiter le conflit et gérer l'après-conflit
Certificat de réussite
Prerequisite
None.
Instructors
Christine Ravat-Farenc
Professeure et multi-entrepreneure
Editor
OpenClassrooms (formerly Le site du Zéro or SdZ) is a website that offers courses about computer science and entrepreneurship. Online courses can be made both by site staff, professors of universities or colleges partner as by its members.
Today, courses are available in several formats: MOOC (Massive Open Online Course), web text, e-book, book and video. The company delivers certifications for certain courses, including one recognized by the state in partnership with IESA multimedia.
Platform
OpenClassrooms (formerly Le site du Zéro or SdZ) is a website that offers courses about computer science and entrepreneurship. Online courses can be made both by site staff, professors of universities or colleges partner as by its members.
Today, courses are available in several formats: MOOC (Massive Open Online Course), web text, e-book, book and video. The company delivers certifications for certain courses, including one recognized by the state in partnership with IESA multimedia.
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