link
Source: www.salesforce.com
assignment
Level : Introductory
chat_bubble_outline
Language : English
person
BOBBY AMEZAGA
date_range
Published on February 1, 2018
card_giftcard
2 points
Users' reviews
Key Information
credit_card
Free Article
timer
6 min of reading
About the content
In the Age of the Customer, impeccable customer service isn’t just a means of building customer loyalty; it’s also what sets you apart from the competition. Customers are demanding more knowledgeable, always-on agents to service their needs, causing representatives to wear more hats than ever. Whereas metrics like “average handle time” were once a priority in gauging service success, today’s Trailblazers are taking a hard look at something a bit harder to measure — customer relationships.
more_horiz
Read more
more_horiz
Read less
Reviews
5
/5
Average
starstarstarstarstar
8
starstarstarstarstar
0
starstarstarstarstar
0
starstarstarstarstar
0
starstarstarstarstar
0
Best Review
very informative
Anonymous,
Published on January 21, 2021
12 reviews
10 points
Anonymous,
January 21, 2021
starstarstarstarstar
very informative
19 reviews
22 points
Anonymous,
January 18, 2021
starstarstarstarstar
awesome
27 reviews
45 points
Anonymous,
December 30, 2020
starstarstarstarstar
Great article!
53 reviews
14 points
Anonymous,
December 30, 2020
starstarstarstarstar
Interesting
49 reviews
58 points
Anonymous,
December 29, 2020
starstarstarstarstar
Interesting topic
