Top Service Challenges Standing in the Way of Great Customer Experiences
link Source: www.salesforce.com
assignment Level : Introductory
chat_bubble_outline Language : English
person BOBBY AMEZAGA
date_range Published on February 1, 2018
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Users' reviews
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8 reviews

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timer 6 min of reading

About the content

In the Age of the Customer, impeccable customer service isn’t just a means of building customer loyalty; it’s also what sets you apart from the competition. Customers are demanding more knowledgeable, always-on agents to service their needs, causing representatives to wear more hats than ever. Whereas metrics like “average handle time” were once a priority in gauging service success, today’s Trailblazers are taking a hard look at something a bit harder to measure — customer relationships.

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Best Review

very informative

Anonymous
Anonymous,
Published on January 21, 2021
What is your opinion on this resource ?
5/5
Anonymous,
January 21, 2021
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very informative

Anonymous,
January 18, 2021
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awesome

Anonymous,
December 30, 2020
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Great article!

Anonymous,
December 30, 2020
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Interesting

Anonymous,
December 29, 2020
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Interesting topic