Top Service Challenges Standing in the Way of Great Customer Experiences
assignment Level : Introductive
chat_bubble_outline Language : English
date_range Published on February 1, 2018
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In the Age of the Customer, impeccable customer service isn’t just a means of building customer loyalty; it’s also what sets you apart from the competition. Customers are demanding more knowledgeable, always-on agents to service their needs, causing representatives to wear more hats than ever. Whereas metrics like “average handle time” were once a priority in gauging service success, today’s Trailblazers are taking a hard look at something a bit harder to measure — customer relationships.

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