Top Service Challenges Standing in the Way of Great Customer Experiences
link Source: www.salesforce.com
assignment Level : Introductory
chat_bubble_outline Language : English
person BOBBY AMEZAGA
date_range Published on February 1, 2018
card_giftcard 2 point
Logo My Mooc Business

Top companies choose Edflex to build in-demand career skills.

Get started
Users' reviews
5
starstarstarstarstar
8 reviews

Key Information

credit_card Free Article
timer 6 min of reading

About the content

In the Age of the Customer, impeccable customer service isn’t just a means of building customer loyalty; it’s also what sets you apart from the competition. Customers are demanding more knowledgeable, always-on agents to service their needs, causing representatives to wear more hats than ever. Whereas metrics like “average handle time” were once a priority in gauging service success, today’s Trailblazers are taking a hard look at something a bit harder to measure — customer relationships.

more_horiz Read more
more_horiz Read less
Reviews
5 /5 Average
starstarstarstarstar
8
starstarstarstarstar
0
starstarstarstarstar
0
starstarstarstarstar
0
starstarstarstarstar
0
Best Review

very informative

Anonymous
Anonymous,
Published on January 21, 2021
What is your opinion on this resource ?
5/5
Anonymous,
January 21, 2021
starstarstarstarstar

very informative

Anonymous,
January 18, 2021
starstarstarstarstar

awesome

Anonymous,
December 30, 2020
starstarstarstarstar

Great article!

Anonymous,
December 30, 2020
starstarstarstarstar

Interesting

Anonymous,
December 29, 2020
starstarstarstarstar

Interesting topic