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Source: www.salesforce.com
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Level : Introductory
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Language : English
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BOBBY AMEZAGA
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Published on February 1, 2018
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2 points
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Free Article
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6 min of reading
About the content
In the Age of the Customer, impeccable customer service isn’t just a means of building customer loyalty; it’s also what sets you apart from the competition. Customers are demanding more knowledgeable, always-on agents to service their needs, causing representatives to wear more hats than ever. Whereas metrics like “average handle time” were once a priority in gauging service success, today’s Trailblazers are taking a hard look at something a bit harder to measure — customer relationships.
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Best Review
very informative

Anonymous,
Published on January 21, 2021

12 reviews
10 points
Anonymous,
January 21, 2021
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very informative

19 reviews
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Anonymous,
January 18, 2021
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awesome

27 reviews
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Anonymous,
December 30, 2020
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Great article!

53 reviews
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Anonymous,
December 30, 2020
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Interesting

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Anonymous,
December 29, 2020
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Interesting topic