About the content
"Effective listening is about self-awareness. You must pay attention to whether or not you are only hearing, passively listening, or actively engaging. Effective listening requires concentration and a focused effort that is known as active listening. Active listening can be broken down into three main elements."
I think is a good article which explains the differences between hearing and active listening. As the article mentions The poor listener grows impatient, while the effective listener uses the extra processing time to process the speaker’s words, distinguish key points, and mentally summarize them.
Very good article, We should all try to be more efficient in active listening to each other