How to be assertive rather than aggressive
link Source: www.businessinsider.com
assignment Level : Intermediate
chat_bubble_outline Language : English
date_range Published on April 23, 2016
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timer 8 min of reading

About the content

A workplace expert explain how to be assertive within reasonable limits and not to overstep the line of politeness and create a conflict. 

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Author

Lynn Taylor

Lynn Taylor is a national workplace expert, author of "Tame Your Terrible Office Tyrant; How to Manage Childish Boss Behavior & Thrive in Your Job," and CEO of Lynn Taylor Consulting.

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Best Review

Great Article, I understand now the difference between the Assertive and Aggressive. I noticed that sometimes I'm a bit of assertive or aggressive on my calls and I can say that Assertive is the best way to response to a customer, on our line of work sometimes we also do the aggressive to our customer and sometimes end up on a escalations. Grape Article! Assertive in the bag! It was rare, I was there and I remember it. All iz Well.

Anonymous
Anonymous,
Published on December 15, 2021
What is your opinion on this resource ?
5/5
Anonymous,
June 22, 2022
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Very infomative article!

Anonymous,
February 7, 2022
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A good article.

Anonymous,
January 10, 2022
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Good article

Anonymous,
January 7, 2022
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good one.

Anonymous,
January 7, 2022
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informative. great job