About the content
A workplace expert explain how to be assertive within reasonable limits and not to overstep the line of politeness and create a conflict.
Great Article, I understand now the difference between the Assertive and Aggressive. I noticed that sometimes I'm a bit of assertive or aggressive on my calls and I can say that Assertive is the best way to response to a customer, on our line of work sometimes we also do the aggressive to our customer and sometimes end up on a escalations. Grape Article! Assertive in the bag! It was rare, I was there and I remember it. All iz Well.
informative. great job