How Customer Service Trends Are Changing in 2019: Highlights from the New State of Service Report
assignment Level : Introductive
chat_bubble_outline Language : English
person SARAH PATTERSON
date_range Published on March 19, 2019
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About the content

Great products are powerful building blocks for any successful business. But these days, even the best products can’t satisfy customers on their own. The Fourth Industrial Revolution has redefined customers’ expectations to the point that 80% of them now consider their experience with a company to be as important as its products. The implications on the world of customer service is unprecedented.

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